: It’s no secret that TMC on most TomTom devices does not function all too well. But now there is light at the end of the tunnel!
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News
 

Problems with TT RDS/TMC solved?TomTomAccessories

Problems with TT RDS/TMC solved?

September 14 2007, 16:01

It’s no secret that TMC on most TomTom devices does not function all too well. But now there is light at the end of the tunnel!

Replies: 85
By yourNAV editors
Problems with TT RDS/TMC solved?The first TomTom devices which were capable of receiving RDS/TMC information were the GO 510, 710 and 910, which were introduced in March 2006. However, it took until September 2006 before the first TMC modules could be supplied. But almost immediately after the release of the modules, it became apparent that they didn’t function up to spec. The result was a tsunami of complaints to TomTom headquarters in Amsterdam, and also on our forums.

RDS/TMC turned out to be a real pain for TomTom. So much so, that this year in March, TomTom announced a trade-in program: users who were not satisfied with the performance of their TMC antenna, would be able to trade it in for a new and improved version. However, at this moment in time, the trade-in has either not taken place, or has proven to be unsuccessful.

When TomTom released more and more TMC capable devices, the problems just increased. New range after range was introduced: like the ONE XL last March, the GO x20 series last June and a couple of weeks ago the ONE third edition, and still there were no guarantees that the TMC function would perform properly. But… there’s light at the end of the tunnel!

New receiver
A couple of days ago, we paid TomTom headquarters in Amsterdam another visit, where we received a brand new version of the TomTom TMC receiver (version number: 4V00.013). And even if that itself doesn’t say much, we have to admit that the first tests are very promising.

We drove to Amsterdam using the old antenna, and it took no less than 20 minutes before the first fix was found with an RDS/TMC transmitting radio station. But even then, that little green dot on the screen didn’t stick around for too long: five minutes later it had gone, and we never saw it again during our entire trip. This was not exceptional; during the last couple of months, we’ve learnt that good reception is very rare, whether we used a ONE XL, a GO 910 or a GO 720T.

However, on our way back home, we attached the new receiver to the windscreen, and the difference could be seen as soon as we drove out of the underground parking lot. Within the first ten seconds we had a steady connection, and that connection stuck with us for the entire route, with the exception of a few radio station changes. Since then, we have made a few other test-drives, and almost every time, we have been greeted with a nice full green dot.

Trade-in
Because TomTom’s trade-in offer is still valid; we believe the end of the TMC misery is now finally in sight. The company has already told us that they expect to have enough supplies of the new 4V00.013-version in a few weeks, and that they will finally start replacing the badly functioning antennas then. The accessory will also become available in the shops.


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Rob Ot
Posts: 333

Posted on: September 14, 2007 16:01 h
Rob Ot Posted News:



Now on yourNAV:
Problems with TT RDS/TMC solved?

It’s no secret that TMC on most TomTom devices does not function all too well. But now there is light at the end of the tunnel!






Click the headline to read this news post...


Click 'REPLY' if you want to reply to this news post



The yourNAV team
Martin4Jay
Posts: 463

Posted on: September 14, 2007 23:54 h
Martin4Jay I take it someone also tested this in the UK as well?
I hope so.
Cheers
Lee Sainsbury
Posts: 1088

Posted on: September 15, 2007 13:52 h
I'm still waiting for mine!!
Bart
Posts: 3338

Posted on: September 15, 2007 14:58 h
Bart
QUOTE(Martin4Jay @ Sep 14 2007, 23:54) <{POST_SNAPBACK}>
I take it someone also tested this in the UK as well?
I hope so.
Cheers

It seems that now, for the first time, TT has developed a TMC antenna which is sensitive enough to pick up even the faintest TMC signal. Since the situation in Holland is very comparable to the one in the UK, UK users will also greatly benefit from this.
MySPV
Posts: 670

Posted on: September 15, 2007 18:13 h
MySPV I hear that they're little better for us UK users?
Martin4Jay
Posts: 463

Posted on: September 15, 2007 20:13 h
Martin4Jay
QUOTE
It seems that now, for the first time, TT has developed a TMC antenna which is sensitive enough to pick up even the faintest TMC signal. Since the situation in Holland is very comparable to the one in the UK, UK users will also greatly benefit from this.


Many thanks Bart very pleasing to hear.
Cheers mate,
drinks.gif


QUOTE
I'm still waiting for mine!!


P.S Lee I'm still waiting as well.
Wishlist
Posts: 1125

Posted on: September 16, 2007 01:30 h
Wishlist ohh ohh, (hops up and down) this is what I have been waiting for for a loooooong while. dirol.gif
Lee Sainsbury
Posts: 1088

Posted on: September 16, 2007 13:15 h
Careful Wishlist - its not been confirmed by Joe Public that it works yet!!
Bart
Posts: 3338

Posted on: September 16, 2007 13:52 h
Bart
QUOTE(arthur @ Sep 15 2007, 22:44) <{POST_SNAPBACK}>
In what way is the UK comparable to Holland?? Where are the facts and figures to quantify this statement??

There are none. Just the fact that with other TMC antennas, the situation was equally bad in Holland as in the UK. Hence, it's reasonable to assume since this antenna fixes the Dutch situation, it will do the same for the UK as well...

QUOTE(arthur @ Sep 15 2007, 22:44) <{POST_SNAPBACK}>
Considering TomTom's latest fiasco with the new X20 series and its dreadful customer service with this product,can you honestly expect us to believe that this will work in the UK (UNTESTED) and part with even more money diablo.gif

I don't expect you to do anything. This is mainly info that a solution is finally at hand. Feel free not to believe this.

And since TomTom is trading is the bad antennas for ones of this type, it won't cost you a cent.
simonwwfc
Posts: 28

Posted on: September 17, 2007 13:44 h
when are these on sale to public
simonwwfc
Posts: 28

Posted on: September 17, 2007 14:09 h
just phoned tomtom and they said its not been released yet mega_shok.gif should be out within next few weeks aggressive.gif
MySPV
Posts: 670

Posted on: September 17, 2007 18:29 h
MySPV I won't be holding my breath, Pocketgps are saying it's better but not much! I've butchered mine anyway not that it made any difference, still pants!
Wishlist
Posts: 1125

Posted on: September 18, 2007 23:20 h
Wishlist
QUOTE(MySPV @ Sep 17 2007, 17:29) <{POST_SNAPBACK}>
I won't be holding my breath, Pocketgps are saying it's better but not much! I've butchered mine anyway not that it made any difference, still pants!


Oh! sorry.gif {{deflated}}. Have you got that link to that PGPS thread there per chance?
druden
Posts: 12

Posted on: September 18, 2007 23:59 h
QUOTE(MySPV @ Sep 17 2007, 17:29) <{POST_SNAPBACK}>
Have you got that link to that PGPS thread there per chance?


Probably this thread: http://www.pocketgpsworld.com/modules.php?...ighlight=rdstmc
MySPV
Posts: 670

Posted on: September 19, 2007 10:10 h
MySPV http://www.pocketgpsworld.com/modules.php?...&highlight=

Oops sorry I hadn't seen the post above.
Bart
Posts: 3338

Posted on: September 19, 2007 12:41 h
Bart
QUOTE(MySPV @ Sep 17 2007, 18:29) <{POST_SNAPBACK}>
I won't be holding my breath, Pocketgps are saying it's better but not much! I've butchered mine anyway not that it made any difference, still pants!

Indeed. I've also seen reports popping up here and there that it doesn't entirely solve the situation in the UK. So we might have been too optimistic (yet again). unsure.gif

We'll have to wait until some final reviews get published until we can be sure of course...
Martin4Jay
Posts: 463

Posted on: September 19, 2007 13:00 h
Martin4Jay I hope they have sorted the problems out otherwise I think that watchdog or trading standards will be busy with this.
Cheers
drinks.gif
Andy_P
Posts: 5647

Posted on: September 19, 2007 16:37 h
Andy_P
QUOTE(Bart @ Sep 19 2007, 11:41) <{POST_SNAPBACK}>
I've also seen reports popping up here and there that it doesn't entirely solve the situation in the UK. So we might have been too optimistic (yet again). unsure.gif

I don't like to say I told you so, but I told you so!
Remember my PMs to you about the news post?
QUOTE(Andy_P @ Sep 13 2007, 16:08) <{POST_SNAPBACK}>
Presume this is for editing, but before we start; don't you think it needs a mention of whether it will be made available in the UK or not, and if so at least a mention that we have yet to see if it improves the (even worse ) situation in the UK?

and
QUOTE(Andy_P @ Sep 14 2007, 14:31) <{POST_SNAPBACK}>
Problems with TomTom TMC solved?
{snip}
(Plus anything you might want to add about the UK... (Need a tester? wink.gif ))


I had to make a few posts over at PGPSW, to remind them it hadn't actually been tested here (as someone posted a link to this news item on their forum...)
E.g.
QUOTE("Andy_P2002")
QUOTE("forky")

In what way is the UK comparable to Holland :?:
Where are the facts and figures to quantify this statement?


See my answer above yours.
The UK is comparable to Holland in that the original receiver didn't work there either.
As the new receiver DOES work in Holland, that gives hope to users in the UK. That is all the report says.

Your guess is as good as mine as to whether TomTom themselves have tested it in the UK yet, but I think you'll find plenty of people WILL be prepared to act as beta-testers, and I bet TomTom are perfectly aware of that. (Just like they conned us into buying maps with APPALLING built-in POIs, and have now enlisted us all (with Mapshare) to do the donkey-work for them so they can sell our own results to us all over again.
They're not daft....
Bart
Posts: 3338

Posted on: September 19, 2007 17:05 h
Bart
QUOTE(Andy_P @ Sep 19 2007, 16:37) <{POST_SNAPBACK}>
QUOTE(Bart @ Sep 19 2007, 11:41) <{POST_SNAPBACK}>
I've also seen reports popping up here and there that it doesn't entirely solve the situation in the UK. So we might have been too optimistic (yet again). unsure.gif

I don't like to say I told you so, but I told you so!

Sure you do! blum.gif

Oh well, we'll see how things develop. It seems the UK has turned out to be the most difficult spot in Europe to get TMC working right. But since there are other GPS system manufacturers out there who have managed to release a working TMC solution, TomTom should be able to get it right also.

Eventually. ph34r.gif
Andy_P
Posts: 5647

Posted on: September 19, 2007 17:07 h
Andy_P Reports from UK tests have been mixed so far.
Some say it has made a big difference, others say not much improvement. So they are now swapping units to see if there are some duff ones in the batch (where have we heard that before?!)
iTekweni
Posts: 20

Posted on: September 19, 2007 19:51 h
Having been promised a replacement last month when the new model were out I have now recieved this email today which is very confusing as they are wanting again to know what is wrong with the reciever.



Dear Mr W,

Thank you for contacting TomTom Customer Support.

In response to your query, the RDS TMc receivers will be swapped at our repair centre. In order for us to send you a replacement RDS TMC receiver:

Please explain the current issue you are facing with the RDS TMC receiver.

Once we receive the description of the fault, we will arrange for the module to be sent in and replaced with the new version.

Thank you in advance for your response.

With Best Regards

The TomTom Customer Support Team
Andy_P
Posts: 5647

Posted on: September 19, 2007 22:27 h
Andy_P "Description of the fault"? - It doesn't ****ing work! aggressive.gif
Wishlist
Posts: 1125

Posted on: September 20, 2007 11:21 h
Wishlist Thanks for the link guys. Not sure I like the idea of miles of extra cable and extra things to unplug every time I get out of the car but if it works most of the time then I am game.
iTekweni
Posts: 20

Posted on: September 20, 2007 16:04 h
Just an update on my email fromTT yesterday they have now issued me with a RMA number will be collecting my RDS/TMC to exchange for the new model just hope the right one arrives when I get it back.


Cheers
Rien
Posts: 29

Posted on: September 22, 2007 00:14 h
Rien Where do I buy a tmc receiver in the UK anyway? I can't seem to find any retailer and I can't find it on the TomTom website. Any tips?
Andy_P
Posts: 5647

Posted on: September 22, 2007 02:57 h
Andy_P Read post #12...
druden
Posts: 12

Posted on: September 22, 2007 22:24 h
I asked TomTom though their web based support, where I can buy the TMC receiver (didn't explicitly ask for the latest version). They said it should be available, however it's not on the Danish TomTom site when you look for TomTom Go 720 accessories, and none of the local resellers TomTom points at have them on stock.

If you look at www.tomtom.com and switch to the German site, you will find it (TomTom Go 720 => Accessories).

Don't know if they ship to the UK?
TonyWardle
Posts: 11

Posted on: September 24, 2007 12:38 h
I have requested a replacment for my TMC Receiver. After many emails, they have agreed to change it. They are offering a " TomTom RDS-TMC Traffic Receiver EU v3.75 [M] as the replacement". Does anyone know if this is the new "improved" version or are they just trying to replace the old one with exactly the same ?
mbproject21
Posts: 16

Posted on: September 25, 2007 15:06 h
I really don't know why TT just didn't do an internal traffic receiver like all the other brands.
Andy_P
Posts: 5647

Posted on: September 25, 2007 15:27 h
Andy_P
QUOTE(mbproject21 @ Sep 25 2007, 14:06) <{POST_SNAPBACK}>
I really don't know why TT just didn't do an internal traffic receiver like all the other brands.



Do they??

QUOTE
The nuvi 610T comes packaged with Garmin's GTM 21 FM TMC traffic receiver.
The Garmin GTM 21 FM Traffic Receiver
is a small FM-band traffic receiver that connects with Your Garmin GPS system to provide real-time Traffic Message Channel (TMC) data to compatible Garmin GPS navigation products. Available for the Streetpilot C5xx and Nuvi 6xx Range of navigators


QUOTE
GNS FM9 RDS TMC RECEIVER FOR NAVMAN ICN550 - Specification
The RDS TMC adapter is a FM receiver with RDS/TMC ability. The FM9 extends mobile navigation systems with integrated GPS receivers adding RDS/TMC functionality.


QUOTE
MIO 168 RDS TMC RECEIVER - Specification
Add live traffic reports to your Mio 168 with TMC compatible software with our TMC receiver.


They might come bundled with the SatNav, but I don't know of any internal ones.
doughumphrey
Posts: 45

Posted on: September 26, 2007 22:23 h
I've just asked Dum Dum whats happening about the aerial (& where my email is telling me I'm going to get a replacement) & I received this

QUOTE
Dear Mr Humphrey,

The TomTom RDS-TMC Traffic Receiver was designed to provide seamless integration of RDS-TMC traffic information with the user-interface of the TomTom GO, providing customers with the best traffic experience on the market.

Through listening to valuable customer feedback, however, it has come to our attention that in some cases the RDS-TMC Traffic Receiver does not live up to our customers’ expectations.

TomTom has taken your feedback very seriously and you will be offered a replacement of your RDS-TMC Traffic Receiver, a new version of which will feature improved performance and which we strive to have available soon.

We have taken note of your details, and will contact you when the revised version is available. We will then let you know how to proceed in order to have your receiver replaced.

With Best Regards

The TomTom Customer Support Team


as it looked so familiar I looked back at my questions history & found that they had sent exactly the same response 6 months ago aggressive.gif

I replied with this

QUOTE
Many thanks for your response. However I have already recieved this exact response on 15/03/2007 (i.e. 6 months ago!!!) so please forgive me if I don't believe a word of it!!!

I first raised a support call (number 070103-003413) on 03/01/2007 I have now been waiting 9 months for you to sort out an aerial that actually works. I have been looking on the web & it appears that you have already started the replacement programme.

Please do something about replacing mine before I have to start thinking about legal action or informing trading standards as I believe I have now given you more than enough time to sort this problem out.

I would appreciate hearing from you promptly on this matter


needless to say I haven't had a reply yet fool.gif
doughumphrey
Posts: 45

Posted on: September 28, 2007 20:02 h
Hurray, after the threats Tom Tom have finally given me an RMA number yahoo.gif

So I thought I'd just confirm with them that they would be replacing my old (non working) model with the new one mentioned in this article & I got the interesting reply........


QUOTE
Dear Mr Humphrey,

Thank you for contacting TomTom Customer Support.

Please do not worry about the article number of the TMC receiver, once the repair centre has received your TMC they will issue a replacement for you.

With Best Regards,

The TomTom Customer Support Team


They're not really going to send me one of the old ones as a replacement are they?? crazy.gif
Martin4Jay
Posts: 463

Posted on: September 29, 2007 10:28 h
Martin4Jay
QUOTE
I'm still waiting for mine!!


Lee I got a email from Tom Tom HQ I am getting a replacement you should be hearing soon if not I would give them earache.
Cheers drinks.gif

Lee Sainsbury
Posts: 1088

Posted on: September 29, 2007 12:43 h
QUOTE
Dear Mr. Lee Sainsbury,

Thank you for your service request.

The details of your service request are:
________________________________________
Defect:

Product(s) to be send in for repair:
TomTom RDS-TMC Traffic Receiver EU v3.0 [M]

Product(s) to be send out after receipt of the product(s) listed above:
TomTom RDS-TMC Traffic Receiver EU v3.0 [M]



At friggin' last!
doughumphrey
Posts: 45

Posted on: September 29, 2007 19:36 h
Hi Lee..........But have you noticed that they say they're going to send out the same version of aerial as the one they recieve wacko.gif
Martin4Jay
Posts: 463

Posted on: September 29, 2007 21:44 h
Martin4Jay
QUOTE
Hi Lee..........But have you noticed that they say they're going to send out the same version of aerial as the one they recieve


Well I hope not I will be getting in touch with Trading Standards and Watchdog.
I'm realy fed up with this c**py company.
Cheers drinks.gif
crazylegs
Posts: 18

Posted on: October 4, 2007 07:09 h
crazylegs Since when has PGPSW given reliable information anyway, there in the same boat as the rest of us..

They are fed what information Tomtom want to feed them just the same as everyone else... rolleyes.gif
doughumphrey
Posts: 45

Posted on: October 4, 2007 20:12 h
Hurray......finally managed to get this out of them

QUOTE
Dear Mr Humphrey,

Thank you for contacting TomTom Customer Support.

The TMC receiver you will receive back despite the details in the rma will be the latest version and will work in the uk.

With Best Regards

The TomTom Customer Support Team


so now I've just got to wait for my delivery to make it through the postal strike biggrin.gif
doughumphrey
Posts: 45

Posted on: October 4, 2007 20:26 h
mind you they did also send this......

QUOTE
Dear Mrs. Doug Humphrey,

We have received your defective item(s).
We are currently testing your item(s) to determine the defect. If the repair is covered under warranty, the item(s) will be repaired/replaced free of charge, usually within 10 working days. If the repair is not covered under warranty you will generally receive an out of warranty confirmation, along with the repair fee, within 3 working days of receipt of this e-mail.
The item(s) will be shipped to the following address:


Apart from the fact that I've, apparently, changed gender during this service call pardon.gif it would be interesting to see if they try & make me pay for the repair fool.gif

& are they really going to test all the defective aerials they will be getting in the next few weeks. Whoever writes the automatic responses may want to look at them before they send them out smile.gif
Paul A
Posts: 234

Posted on: October 4, 2007 22:15 h
Doug,

I've had exactly the same e-mail trail with TT over the past week or so, they've even started calling me 'Mrs' too - makes you feel valued as a customer doesn't it? aggressive.gif

Anyway, just this evening I got an e-mail telling me they had tested my TMC (yeah, right!) and were sending me a new TMC antenna...and their postal service of choice...Royal Mail - FANTASTIC! Great timing, just at the start of 72hrs of national postage strikes clapping.gif these guys are geniuses!

So all that's left to do now is wait and see if what turn up is the new version or the old one - I can hardly wait, I'm sure I won't be disappointed mega_shok.gif

Cheers Paul
doughumphrey
Posts: 45

Posted on: October 5, 2007 13:34 h
well they've gone & done it now..........

QUOTE
Dear Mr. Doug Humphrey,

We have received your defective item(s).
Replacement of your defective item(s) is not covered by warranty. For replacement of your defective item(s), we request that you pay the following fee: € 50

You can pay by using the following web link http://www.tomtom.com/rma/index.php?action...&rid=759973

The items(s) will be replaced and sent to you within 5 to 10 working days after we have received the payment.

The replacement(s) will be shipped to the following address
:

mega_shok.gif mega_shok.gif mega_shok.gif

When will this cr@ppy company ever learn

Any ideas on what I should do now??
Andy_P
Posts: 5647

Posted on: October 5, 2007 13:42 h
Andy_P Get on the phone to them.
Expect to take a long time, take a Vallium and have someone (wife?) watching you to just touch your hand when it looks like you are about to explode and swear at them (that's what I do, 'cos they'll put the phone down on you!)

Politely but firmly explain to them that the unit has never worked, that it is a known problem and that a replacement program is under way.
Don't give up until they come up with the goods.
MySPV
Posts: 670

Posted on: October 5, 2007 13:46 h
MySPV
QUOTE(crazylegs @ Oct 4 2007, 06:09) <{POST_SNAPBACK}>
Since when has PGPSW given reliable information anyway, there in the same boat as the rest of us..

They are fed what information Tomtom want to feed them just the same as everyone else... rolleyes.gif

Eh? What has pocketgps got to do with it? huh.gif I've just got my replacement this morning (mine came by RM, I thought they were on-strike??), and I can now get a signal which i couldn't before smile.gif Yippee
doughumphrey
Posts: 45

Posted on: October 5, 2007 13:56 h
Hi Andy,

thanks for the advice. In my anger I sent this email off to them

QUOTE
How dare you suggest that this defective aerial will not be repaired as it is out of warranty. I have consistently told you of a fault with the TMC aerial in the UK & my original support request was raised on 03/01/2007 (reference 070103-003413) you keep apologising for your lack of support in this matter. you now appear to have a replacement program in place. please tell me why this doesn't apply to this aerial? Why are you charging me for the repair, when it has never fully worked? tell me what is wrong with the aerial that you don't think is covered by the terms and conditions of the sale of goods act in the UK.

Please think hard before you reply


I think I'll need to calm down a lot before I pick up the phone, as the way I'm feeling at the moment, the language is likely to be quite industrial !!
Paul A
Posts: 234

Posted on: October 5, 2007 19:17 h
QUOTE
I've just got my replacement this morning (mine came by RM, I thought they were on-strike??), and I can now get a signal which i couldn't before Yippee


Sounds promising!

Doug, I must confess I thought through what my reaction would be if they told me there was nothing wrong with my TMC or that it wouldn't be covered by warranty. I suspect it would have been similar to yours. Frankly, if you returned it to them in one piece I cannot imagine what type of fault wouldn't be a legitimate warranty claim.

Good luck

Paul
doughumphrey
Posts: 45

Posted on: October 10, 2007 19:55 h
Hi everyone,

well, after I had calmed down I thought I'd wait until 48 hours had passed (in response to the automatic email that says "you should expect to hear within 48 hours"!!!!!!) &, obviously, didn't get any response. I then contacted Trading standards & almost immediately got an email back from them asking me to contact them with further details.

I then let Tom Tom know I had done this and, surprise, surprise fool.gif they wrote back & said they would send me a reciever (without charge) as soon as I sent them my receipt. It is now sitting at the Post Office waiting for me to collect it good.gif

A few questions come out of this.

1 why did they expect me to pay 50 euros without stating that the only problem was they hadn't got my receipt?
2 Why didn't they do anything to help me until I had got in touch with trading standards?
3 How important, really, is customer service to Tom Tom?

My (cynical) answers would be
1 Because we think we can get away with it
2 Because theres no point sorting it out unless we really have to
3 Customer Service, what's that then??
blink.gif
Paul A
Posts: 234

Posted on: October 10, 2007 20:49 h